Frequently Asked Questions

Do you charge for shipping? 

No — we offer free shipping within Canada on all orders.

For more details, please visit our Shipping Policy.

 

How long will it take to receive my order?

Orders are typically processed within 1–2 business days.

Once shipped, delivery usually takes 4–6 business days, depending on your location.

You’ll receive a confirmation email after placing your order and a tracking email as soon as your parcel is on its way.

For full details, please see our Shipping Policy.

 

Can I return an item?

Yes. You may return eligible items within 30 days of delivery.

Returned items must be unworn, unused, and in their original condition with all tags attached.

For full return conditions and instructions, please refer to our Return & Refund Policy.

 

How do I start a return or exchange?

To begin a return or exchange, please contact us by email with your order number.

📧 info@victoria-boutique.com

Our customer care team will guide you through the next steps and ensure the process runs smoothly.

 

Which payment methods do you accept?

We offer a range of secure payment options, including major credit cards and digital payment methods.

All payments are processed securely at checkout.

For more information, please visit our Payment Options page.

 

How can I track my order?

Once your order ships, you’ll receive an email with your tracking details, allowing you to follow your delivery every step of the way.

If you haven’t received tracking information yet, please check your spam folder or contact us for assistance.

 

How can I contact you?

We’re always happy to help.

📧 Email: info@victoria-boutique.com

📄 Contact form: available via our contact page

Our customer care team aims to respond promptly to all enquiries.