Return & Refund Policy

We aim for every order to meet your expectations. However, we understand that returns may occasionally be necessary. Below you’ll find details about our return, refund, and exchange process.

Key Information

•  Return period: Items can be returned within 30 days of the delivery date

•   Return shipping: Customers are responsible for return shipping costs

•   Restocking fee: No restocking fee applies

•   Refund timeline: Refunds are processed within 7 days once the return has been received

•    Exchanges: Available within the same 30-day return period

•    Terms: This policy is subject to our Terms of Service

 

Return Instructions

You may return your order within 30 days of the delivery date. Requests submitted after this period cannot be accepted. 

To initiate a return, please contact us at info@victoria-boutique.com. Our customer care team will provide detailed return instructions.

 Before returning your item(s), please ensure that:

            •           The items have not been used or washed

            •           All original tags are attached

            •           The items are packed in their original packaging

Please ensure the parcel is securely packaged and sent via a trusted courier. Customers are responsible for return shipping costs.

 

Restocking Policy

No restocking fees apply.

 

Refunds and Exchanges

Refunds

Once we receive and inspect your returned item(s), the refund will be issued to the original payment method. Refunds are typically processed within 7 days after the return has been received.

 

Exchanges

To request an exchange, please contact us at info@victoria-boutique.com and include details of the item you wish to exchange.

 

Exchanges may be arranged within 30 days of delivery, provided the item is unused, unworn, and has all original tags attached. Our team will guide you through the exchange process.

 

Order Cancellations and Damaged Items

Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@victoria-boutique.com. Once an order has been dispatched, cancellations are no longer possible.

 

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact info@victoria-boutique.com immediately and include clear photos of the issue. We will review your request promptly and arrange a replacement or appropriate solution.

 

If an item is damaged, faulty, or incorrect, we will cover all return shipping costs. You will receive either a replacement or a full refund once the item has been received and verified.